Cancellation Policy - SnoCart: Everything in Minutes
Last Updated: April 25, 2025
1. Introduction
This Cancellation Policy applies to all orders placed through the SnoCart mobile application. We understand that plans change, and we aim to provide a fair and transparent cancellation process.
Business Address:
Sector 2A, Gousia Colony Park
Bemina, Srinagar
Jammu and Kashmir 190018
2. Cancellation Window
2.1 Instant Orders (10-30 minutes delivery)
- Before Order Acceptance: FREE cancellation
- After Order Acceptance: ₹20 cancellation fee
- After Dispatch: No cancellation allowed
2.2 Scheduled Orders
- More than 2 hours before delivery: FREE cancellation
- Less than 2 hours before delivery: ₹30 cancellation fee
- After Dispatch: No cancellation allowed
3. How to Cancel an Order
3.1 Through the App
- Open SnoCart app
- Go to 'My Orders'
- Select the order you want to cancel
- Tap 'Cancel Order'
- Select reason for cancellation
- Confirm cancellation
3.2 Customer Support
- Call our helpline for assistance
- Available 24/7 for urgent cancellations
- Support team can process cancellations
4. Cancellation Fees
4.1 When Fees Apply
- Order already accepted by vendor
- Delivery partner assigned
- Food items already prepared
- Within restricted cancellation window
4.2 Fee Structure
- Standard cancellation: ₹20
- Late cancellation: ₹30
- No-show cancellation: ₹50
5. Auto-Cancellation
5.1 System-Initiated Cancellation
Orders may be automatically cancelled if:
- Payment fails or is declined
- Vendor is unable to fulfill the order
- Items are out of stock
- Delivery address is out of service area
- Customer doesn't respond to delivery attempts
5.2 No Charges for Auto-Cancellation
- Full refund processed automatically
- No cancellation fees applied
- Notification sent to customer
6. Refund Process for Cancellations
6.1 Refund Timeline
- Instant refund to SnoCart wallet
- 3-5 business days for bank refunds
- UPI refunds within 24 hours
- Credit/Debit card refunds: 5-7 business days
6.2 Refund Method
- Same source as payment
- Alternative refund to SnoCart wallet
- Store credit (optional)
7. Special Circumstances
7.1 Vendor-Initiated Cancellation
- Full refund guaranteed
- Compensation coupon provided
- Priority support for reordering
7.2 Force Majeure
No cancellation fees for:
- Natural disasters
- Civil unrest
- Government-imposed restrictions
- Extreme weather conditions
8. Partial Cancellation
8.1 Item-Level Cancellation
- Available before order dispatch
- Minimum order value must be maintained
- Refund for cancelled items only
8.2 Restrictions
- Cannot cancel individual items after dispatch
- Bundle offers cannot be partially cancelled
- Promotional items non-cancellable
9. Cancellation Impact
9.1 Account Status
- Excessive cancellations may lead to:
- Account review
- Temporary suspension
- Permanent blocking (extreme cases)
9.2 Loyalty Points
- Points used will be refunded
- Promotional points may be forfeited
- Cashback adjusted accordingly
10. Exceptions
10.1 Non-Cancellable Orders
- Custom or personalized items
- Prescription medicines (once processed)
- Time-sensitive deliveries
- Orders with special handling
10.2 Priority Orders
- Express delivery orders have stricter cancellation windows
- Higher cancellation fees may apply
- Limited cancellation options
11. Dispute Resolution
11.1 Cancellation Disputes
- Contact customer support within 24 hours
- Provide order details and reason
- Resolution within 48 hours
11.2 Escalation Process
- In-app support chat
- Email: support@snocart.com
- Grievance officer contact
12. Policy Updates
We reserve the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting in the app.
13. Contact Information
For cancellation-related queries: Customer Support: Available 24/7 in-app Email: support@snocart.com
Developer: Faheem Javid
Address: Sector 2A, Gousia Colony Park, Bemina, Srinagar, J&K 190018
By using SnoCart, you agree to this Cancellation Policy.
