Last updated: May 28, 2025
Thank you for using SnoCart.
For your information: "SnoCart Private Limited" is a company incorporated under the Companies Act, 2013 with its registered office at 1st Floor, Sector 2A, Gousia Colony Park, SnoCart Head Office, Srinagar, Jammu and Kashmir 190018 (hereinafter referred as "We"/ "SnoCart"/ "Us"/ "Our").
The terms and conditions/terms of use ("Terms") governing the SnoCart Platform (defined later) and the Services (defined later) follow:
These Terms are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of SnoCart's website www.snocart.com ("Site") and/or any related mobile or software applications (collectively referred to as, "SnoCart Platform") including but not limited to the services offered by SnoCart via the SnoCart Platform or otherwise ("Services").
Your use/access of the SnoCart Platform shall be governed by these Terms and the Privacy Policy of SnoCart as available at https://snocart.com/privacy ("Privacy Policy"). By accessing the SnoCart Platform and/or undertaking any sale-purchase transaction or parcel delivery service, you agree to be bound by the Terms including any additional terms and conditions and policies referenced herein and/or available by hyperlink on the SnoCart Platform and acknowledge that it constitutes an agreement between you and SnoCart. You may not access the SnoCart Platform and use the Services if you do not accept the Terms or are unable to be bound by the Terms/the Privacy Policy.
These Terms may be updated from time to time by SnoCart without notice. It is therefore strongly recommended that you review these Terms, as available on the SnoCart Platform, each time you access and/or use the SnoCart Platform. In the event there is any conflict or inconsistency between these Terms and any other terms of use that appear on the SnoCart Platform, these Terms will prevail.
The terms 'visitor(s)', 'user(s)', 'you', 'your', 'customer(s)' hereunder refer to the person visiting, accessing, viewing, browsing through and/or using the SnoCart Platform at any point in time.
Should you need any clarifications regarding the Terms, please do write to us at info@snocart.com
SnoCart Platform is a platform for consumers to:
For abundant clarity, SnoCart provides both:
Services on the SnoCart Platform are available to only select geographies in India, primarily focusing on Jammu and Kashmir and surrounding regions.
SnoCart is not and cannot be a party to transactions between you and third-party sellers but may be directly involved in parcel delivery services. SnoCart therefore disclaims all warranties and liabilities associated with any products/services offered by third parties on the SnoCart Platform while maintaining responsibility for its own delivery services.
Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, undischarged insolvents etc. are not eligible to use/access the SnoCart Platform. However, if you are a minor, i.e. under the age of 18 years, you may use/access the SnoCart Platform under the supervision of an adult parent or legal guardian "competent to contract" who agrees to be bound by these Terms. You are however prohibited (even under supervision) from purchasing any product(s) which is for adult consumption or the sale of which to minors is prohibited.
SnoCart Platform is intended to be a platform for end-consumers desirous of purchasing product(s)/availing services for domestic/self-consumption and for individuals and businesses requiring parcel delivery services. If you are using the platform solely for business-to-business bulk transactions, you may need to contact us for appropriate business terms.
In order to determine compliance with eligibility criteria, SnoCart uses inter alia algorithms and/or pre-determined criteria-based technology and accordingly, from time to time, your usage may be restricted or blocked. In such cases, if you are a genuine user, please contact us for assistance.
If you are using the SnoCart Platform on behalf of any person/entity, you represent and warrant that you are authorized to accept these Terms on behalf of such person/entity. Further, you and such person/entity agree to be jointly, severally liable and indemnify us for violations of these Terms.
All users must register and log in for placing orders on the SnoCart Platform. You must keep your account and registration details current and correct for all communications related to your purchases and deliveries from the SnoCart Platform. By agreeing to the Terms, you agree to receive promotional, transactional or other communications, and newsletters from SnoCart. You can opt out from such communications using the opt-out options available.
When you access and use the SnoCart Platform, SnoCart may collect your personally identifiable information, including but not limited to name, email address, age, address, mobile phone number, and other contact details, demographic profile, preferences, transaction information, and parcel delivery details. Personal data and identifiable information so collected will be subject to SnoCart's Privacy Policy.
By registering your mobile number with us, you provide your consent to be contacted by us or through third-party service providers via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication for order updates, delivery notifications, customer support, or other correspondence as may be required.
Subject to the provisions set out in these Terms, SnoCart grants you a personal, limited, non-exclusive, non-transferable and revocable license to access (for personal use only) the SnoCart Platform and avail the Services, only as expressly permitted in these Terms. Such limited license does not include/permit any resale or commercial use of the SnoCart Platform or its contents without express prior written consent of SnoCart.
You hereby agree and undertake not to use, host, display, upload, modify, publish, transmit, update or share any information/content/message/language/document (including pursuant to delivery instructions, gifting services, messages to be delivered along with parcels) which constitutes "Prohibited Conduct":
SnoCart Platform or any portion thereof may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of SnoCart.
You shall not attempt to gain unauthorized access to any portion of the SnoCart Platform or any connected systems through hacking, password mining, or any other illegitimate means.
SnoCart provides parcel delivery and logistics services through its network of delivery partners and direct operations. The following terms apply specifically to parcel delivery services:
Service Areas: Parcel delivery services are available in select geographical areas as specified on the SnoCart Platform. Services may be expanded or restricted based on operational capacity and regional regulations.
Parcel Acceptance: We reserve the right to refuse delivery of any parcel that:
Delivery Terms:
Parcel Contents: Users are solely responsible for declaring parcel contents accurately. Any damage or loss due to undeclared or misdeclared contents will be the sender's responsibility.
You acknowledge and agree that the SnoCart Platform and Services are provided "as is" and "as available" and that your use shall be at your sole risk. To the fullest extent permitted by applicable law, SnoCart and its affiliates ("SnoCart Parties") disclaim all warranties, express or implied, in connection with the SnoCart Platform and Services.
SnoCart makes no warranties or representations about the accuracy or completeness of content and assumes no responsibility for:
SnoCart does not make any representation or warranties regarding products/services available on the platform nor does it implicitly or explicitly support or endorse the sale or purchase of such products/services. For parcel delivery services, SnoCart provides services subject to these Terms but disclaims liability for circumstances beyond its reasonable control.
We facilitate delivery of orders and parcels placed on the SnoCart Platform through independent contractors, i.e., delivery partners, on a principal-to-principal basis. For abundant clarity, the delivery partners are neither employees nor agents of SnoCart, and they are purely associated with SnoCart as independent service providers.
You are expected to respect the dignity and diversity of delivery partners and enable provision of a secure and fearless work environment, including prevention of harassment. We reserve the right to withhold your access to the SnoCart Platform if you behave with a delivery partner in a manner which is discourteous, disrespectful, or abusive.
The consequences of any inappropriate action towards delivery partners, including claims made by any delivery partner, shall be to your account entirely.
"Comments" include reviews, feedback, images, photos, audio, video, location data, and all other forms of information you upload or share in connection with the Services. All Comments shared on the SnoCart Platform shall be and remain the property of SnoCart.
By submitting Comments, you hereby irrevocably grant SnoCart a perpetual, irrevocable, worldwide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license to use, publish, display the Comments and all intellectual property rights therein for any purpose including advertisements and marketing.
When uploading photos/images as part of Comments, you shall ensure they are:
You confirm that you will be solely responsible for your Comments and that they do not contain any personal, confidential, secretive or proprietary information. SnoCart reserves the right to monitor, not publish, and/or remove any Comments submitted on the platform.
If you share ideas, suggestions, or feedback regarding SnoCart's existing business ("Feedback"), you agree that:
SnoCart and brand/seller partners expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the SnoCart Platform. Access to the platform does not confer any license to any intellectual property.
All rights, including copyright, in and to the SnoCart Platform are owned by or licensed to SnoCart. Any use of the platform or its contents, including copying or storing in whole or part, is prohibited without express prior written consent of SnoCart.
The names, logos, and all related product and service names, design marks and slogans are the trademarks/service marks of SnoCart, its affiliates, partners or suppliers. No trademark or service mark license is granted in connection with the materials contained on the platform.
SnoCart respects the intellectual property of other entities. If you believe that your intellectual property rights have been violated, please inform us at grievance.officer@snocart.com
We will evaluate your notice and respond within a reasonable period. Reporting inaccurate, false or misleading information may result in civil and/or criminal liability.
SnoCart respects your privacy and values the trust you place in it. SnoCart's Privacy Policy details how information relating to you is collected, used and disclosed. By accessing the SnoCart Platform, you agree to be bound by the terms of the Privacy Policy.
Our Privacy Policy is incorporated into these Terms by reference and is subject to change from time to time.
To protect against loss, misuse and alteration of information under its control, SnoCart has appropriate physical, electronic and managerial procedures in place. By using the SnoCart Platform, you agree that SnoCart will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
Call Recording: All calls between you and us (including with delivery partners) may be recorded for internal training and quality purposes. You explicitly agree and permit SnoCart to record all calls and share them with authorized personnel, delivery partners and relevant third parties.
You also explicitly agree and permit SnoCart to share any data (including call recordings) related to you with its group companies/affiliates and/or governmental/regulatory authorities, if required under any law.
Delivery Responsibility: You shall be solely responsible for providing correct delivery details, including recipient name, address, contact details, and making payments against all orders placed through your account.
Delivery Delays: If any product delivery is delayed or returned due to incorrect information provided by you or recipient's unavailability, SnoCart shall not be liable for re-delivery. Any costs incurred shall be borne by you.
Delivery Timeframes: While SnoCart makes best endeavors to deliver within estimated timeframes, we do not guarantee delivery times as they may be affected by factors beyond our control including weather, traffic, demand, and force majeure events.
Cash on Delivery: For cash on delivery orders, it is your sole responsibility to ensure accurate payment to delivery partners.
Lawful Use: You will use the Services for lawful purposes only and comply with all applicable laws and regulations.
Authentic Information: You will provide authentic and true information. If any information is found to be false or inaccurate, SnoCart may reject registration, cancel orders, and debar you from using Services.
Service Charges: Transactions may be subject to delivery charges, handling charges, convenience charges, or other fees as may be levied. You will be informed of such charges prior to placing your order.
Order Review: Before placing an order, you acknowledge checking and reviewing product descriptions carefully.
Platform Evolution: SnoCart may modify, suspend, cancel, or discontinue any products or services without notice and make alterations to its contents and services.
You acknowledge that your cancellation or attempted cancellation of an order shall amount to breach of Terms and such requests will be permitted subject to acceptance by SnoCart. For permitted cancellations, we will initiate refunds, which may be in the form of promotional codes/coupons available for use against subsequent transactions.
Orders may be cancelled by SnoCart in cases of:
For such cancellations, SnoCart will initiate refunds within approximately 72 hours.
We reserve the right to deny access to non-complying users or cancel orders placed by them in future.
Products once delivered are generally non-returnable/non-replaceable/non-exchangeable, except:
You are required to read the return/exchange policy of each product before placing orders. Proof of issues (including images/video) will be required before any resolution can be provided.
For parcel delivery services, refunds may be provided for services not delivered as per agreed terms, subject to investigation and verification.
All refunds for permitted returns and cancellations will be processed within 7 working days from the date of return/cancellation approval.
All payments shall be compulsory in Indian Rupees only. Accepted payment methods will be displayed at the time of making payment and may include credit/debit cards, net banking, UPI, cash on delivery, or other RBI approved payment modes.
To facilitate payments, SnoCart may use third-party vendors and service providers, including payment gateways. If directed to any third-party payment processor, you will be subject to their terms and conditions.
You represent and warrant that you are legally entitled to provide payment details and make payments using such details. The payment facility is merely a facilitator providing an electronic payment system using existing authorized banking infrastructure.
For any order-related issues, you may first reach out via chat support on the SnoCart Platform for real-time resolution.
In accordance with applicable law, the contact details of our Grievance Officer and Nodal Officer are:
Details of the Grievance Officer Name: [To be appointed] SnoCart Private Limited 1st Floor, Sector 2A, Gousia Colony Park, SnoCart Head Office, Srinagar, Jammu and Kashmir 190018 Email: grievance.officer@snocart.com Time: Monday - Friday (09:00 hours to 18:00 hours)
Details of the Nodal Officer Name: [To be appointed] SnoCart Private Limited 1st Floor, Sector 2A, Gousia Colony Park, SnoCart Head Office, Srinagar, Jammu and Kashmir 190018 Email: nodal@snocart.com
You agree to indemnify, defend, and hold harmless the SnoCart Parties from and against any third-party claims, damages, actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) arising as a result of or in connection with:
We retain the exclusive right to settle, compromise and pay any claims brought against us. This clause shall survive the expiry or termination of these Terms.
Notwithstanding anything to the contrary:
You must commence any legal action within one (1) year after the alleged harm initially occurs. Failure to commence action within that period shall forever bar any claims regarding the same facts or occurrence.
SnoCart reserves the right to terminate or refuse your registration, terminate your use of the platform/services, and/or restrict your access without notice, with or without cause, including if you do not conform to eligibility criteria or breach these Terms.
You may delete your account at any time using the option available on the platform and ceasing further use of the services. Your personal data will be processed in accordance with SnoCart's Privacy Policy.
SnoCart's rights to any Comments, indemnification rights and provisions relating to Governing Law and Jurisdiction shall survive any termination of these Terms.
These Terms shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.
Courts at Srinagar, Jammu and Kashmir shall have exclusive jurisdiction over any proceedings arising in respect of these Terms (including Privacy Policy).
Interpretation: The section and subject headings are included for reference only and shall not be used to interpret any provisions of these Terms.
Entire Agreement: The Terms, together with the Privacy Policy, constitute the entire agreement between you and us concerning the Services.
Severability: If any provision is deemed unlawful, invalid, or unenforceable, that provision shall be severed and the remainder shall continue in full force and effect.
Partnership or Agency: None of the provisions shall be deemed to constitute a partnership or agency between you and us.
For any queries or clarifications regarding these Terms, please contact us at:
Email: info@snocart.com
Grievance Officer: grievance.officer@snocart.com
Address: 1st Floor, Sector 2A, Gousia Colony Park, SnoCart Head Office, Srinagar, Jammu and Kashmir 190018
These Terms and Conditions are effective as of the date stated above and govern your use of the SnoCart Services.