Refund Policy - SnoCart: Everything in Minutes
Last Updated: April 25, 2025
1. Introduction
This Refund Policy outlines the refund procedures for SnoCart ("we," "our," or "us"), operated by Faheem Javid. We strive to ensure customer satisfaction while maintaining fair practices for all parties involved.
Business Address:
Sector 2A, Gousia Colony Park
Bemina, Srinagar
Jammu and Kashmir 190018
2. Eligibility for Refunds
2.1 Valid Reasons for Refund
- Wrong items delivered
- Damaged or defective products
- Quality issues
- Missing items
- Order cancellation (before dispatch)
- Delivery delays beyond promised time
2.2 Non-Refundable Items
- Perishable goods after delivery
- Personal care items
- Intimate or sanitary goods
- Items marked as non-returnable
- Digital products or services
3. Refund Process
3.1 How to Request a Refund
- Open the SnoCart app
- Navigate to Order History
- Select the relevant order
- Click "Request Refund"
- Provide reason and evidence (photos if applicable)
3.2 Refund Timeline
- Request review: 24-48 hours
- Approval notification: Within 72 hours
- Refund processing: 3-7 business days
- Bank processing: Additional 2-5 days
4. Refund Methods
4.1 Payment Refunds
- Original payment method
- SnoCart wallet (instant)
- Bank transfer (if original method unavailable)
- Store credit (optional)
4.2 Partial Refunds
Available for:
- Partially delivered orders
- Specific damaged items
- Promotional adjustments
- Service fee waivers
5. Cancellation Policy
5.1 Order Cancellation
- Free cancellation before order acceptance
- Cancellation fee after vendor acceptance: ₹20
- No cancellation after dispatch
- Full refund for vendor-cancelled orders
5.2 Automatic Cancellation
Orders may be cancelled if:
- Payment fails
- Vendor unavailable
- Items out of stock
- Customer unreachable
6. Return Policy
6.1 Return Process
- Request return in-app
- Await approval
- Package item securely
- Schedule pickup
- Refund upon inspection
6.2 Return Conditions
- Original packaging
- Unused condition
- Within return window
- All accessories included
- Proof of purchase
7. Exchange Policy
7.1 Exchange Eligibility
- Wrong size/variant
- Defective products
- Within 24 hours of delivery
- Same value items only
7.2 Exchange Process
- Request through app
- Approval within 24 hours
- Pickup and delivery scheduled
- No additional shipping charges
8. Damaged or Defective Items
8.1 Reporting Process
- Report within 24 hours
- Provide photo evidence
- Describe the issue
- Keep original packaging
8.2 Resolution Options
- Full refund
- Replacement
- Store credit
- Partial refund (case-by-case)
9. Delivery Issues
9.1 Non-Delivery
- Automatic refund after 24 hours
- Investigation initiated
- Compensation for inconvenience
9.2 Wrong Delivery Address
- No refund if customer error
- Re-delivery charges apply
- Refund if our error
10. Refund Disputes
10.1 Dispute Process
- Contact customer support
- Provide evidence
- Investigation period: 7 days
- Final decision communicated
10.2 Escalation
- Email: disputes@snocart.com
- Response within 48 hours
- Resolution within 14 days
11. Special Cases
11.1 Promotional Orders
- Refund adjusted for discounts
- Cashback may be reversed
- Promotional items non-refundable
11.2 Bulk Orders
- Custom refund terms
- Partial refunds available
- Extended processing time
12. Force Majeure
No refunds for delays/issues due to:
- Natural disasters
- Government restrictions
- Civil unrest
- Pandemic situations
13. Policy Updates
We reserve the right to modify this refund policy. Changes effective immediately upon posting.
14. Contact Information
For refund-related queries: Email: support@snocart.com
Developer: Faheem Javid
Address: Sector 2A, Gousia Colony Park, Bemina, Srinagar, J&K 190018
15. Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws.
By using SnoCart, you agree to this Refund Policy.
