Shipping Policy - SnoCart: Everything in Minutes
Last Updated: April 25, 2025
1. Introduction
This Shipping Policy outlines the delivery procedures for SnoCart ("we," "our," or "us"), operated by Faheem Javid. We partner with local vendors to provide quick commerce delivery services across Kashmir.
Business Address:
Sector 2A, Gousia Colony Park
Bemina, Srinagar
Jammu and Kashmir 190018
2. Delivery Areas
2.1 Service Coverage
- We provide delivery services across Kashmir region
- Service availability depends on vendor location
- Some remote areas may have limited service
2.2 Delivery Zones
- Zone 1: Central Srinagar (10-30 minutes)
- Zone 2: Greater Srinagar (30-60 minutes)
- Zone 3: Kashmir Valley (1-3 days)
3. Delivery Timings
3.1 Standard Delivery Hours
- Monday to Sunday: 8:00 AM - 10:00 PM
- Emergency services: 24/7 (select vendors only)
- Holiday hours may vary
3.2 Delivery Windows
- Express: 10-30 minutes
- Same Day: Within 24 hours
- Standard: 1-3 days
4. Delivery Charges
4.1 Pricing Structure
- Express Delivery: ₹30-100 (based on distance)
- Same Day Delivery: ₹20-50
- Standard Delivery: ₹10-30
- Free delivery on orders above ₹500 (conditions apply)
4.2 Additional Charges
- Peak hour surcharge: ₹20
- Bad weather surcharge: ₹30
- Remote area surcharge: ₹50-100
5. Order Processing
5.1 Order Confirmation
- Instant order confirmation via app
- SMS/Email notification
- Order tracking available
5.2 Order Preparation
- Vendor preparation time: 5-30 minutes
- Quality checks performed
- Proper packaging ensured
6. Delivery Process
6.1 Delivery Partners
- Trained delivery personnel
- Background-verified partners
- GPS-tracked delivery
6.2 Delivery Attempt
- One delivery attempt included
- Re-delivery charges apply
- Contact before delivery available
7. Special Handling
7.1 Fragile Items
- Special packaging
- Careful handling instructions
- Additional charges may apply
7.2 Perishable Items
- Temperature-controlled delivery
- Priority processing
- Limited delivery radius
8. Order Tracking
- Real-time GPS tracking
- Status updates via app
- SMS notifications
- Estimated arrival time
9. Delivery Verification
9.1 Proof of Delivery
- Digital signature/OTP
- Photo confirmation
- Contactless delivery option
9.2 Age Verification
- Required for restricted items
- Valid ID must be presented
- No delivery to minors
10. Failed Deliveries
10.1 Reasons for Failed Delivery
- Incorrect address
- Customer unavailable
- Access restrictions
- Weather conditions
10.2 Re-delivery Process
- Contact customer support
- Schedule new delivery
- Additional charges may apply
11. International Shipping
Currently, SnoCart does not offer international shipping. All deliveries are limited to the Kashmir region.
12. Force Majeure
We are not liable for delivery delays caused by:
- Natural disasters
- Civil unrest
- Government restrictions
- Extreme weather conditions
13. Contactless Delivery
13.1 Process
- Leave at doorstep option
- Pre-payment required
- Photo confirmation
- No signature needed
13.2 Safety Measures
- Sanitized packaging
- Masked delivery partners
- Social distancing maintained
14. Delivery Complaints
For delivery issues, contact us:
- In-app support chat
- Email: delivery@snocart.com
- Phone: [Customer Support Number]
15. Policy Updates
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting.
16. Contact Information
For shipping-related queries: Email: support@snocart.com
Developer: Faheem Javid
Address: Sector 2A, Gousia Colony Park, Bemina, Srinagar, J&K 190018
By using SnoCart, you agree to this Shipping Policy.