Privacy policy

SNOCART PRIVACY POLICY

Last updated: May 28, 2025

Introduction

SnoCart ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. Your privacy is important to us, and maintaining your trust is paramount.

This Privacy Policy explains how we collect, use, process, and disclose information about you when you use our website, mobile application, and related services (collectively, the "Services"). By using our Services, you consent to the terms of this Privacy Policy in addition to our Terms of Service.

We encourage you to read this Privacy Policy carefully to understand how we handle your information. This policy may be updated from time to time, and we will notify you of any material changes.

Scope and Applicability

This Privacy Policy applies to all information collected through our Services, including:

Our website and mobile applications
Email, text, and other electronic communications
Customer service interactions
Marketing and promotional activities
Parcel delivery and logistics services
Shipping and tracking services

This policy does not apply to information collected by third parties that may be linked to or accessible through our Services. We encourage you to review the privacy policies of any third-party services you use.

Age Restrictions: Our Services are not intended for users under the age of 13. We do not knowingly collect personal information from minors without proper parental consent.

Information We Collect

1. Information You Provide Directly

Account Information:

Name, email address, phone number
Shipping and billing addresses
Password and security preferences
Profile information and preferences

Transaction Information:

Payment details (processed securely through our payment processors)
Purchase history and order details
Shipping preferences and delivery instructions
Product reviews and ratings
Parcel delivery information (sender and recipient details)
Package dimensions, weight, and contents description
Delivery tracking and status updates
Proof of delivery information

Communication Information:

Customer service correspondence
Survey responses and feedback
Newsletter subscriptions and marketing preferences
Social media interactions with our brand

2. Information Collected Automatically

Device and Usage Information:

IP address and device identifiers
Browser type, operating system, and device specifications
Pages visited, time spent on our Services
Referral sources and exit pages
Search queries and interaction patterns

Location Information:

General location data (city, state, country) based on IP address
Precise location data (with your permission) for delivery services
Pickup and delivery addresses for parcel services
GPS tracking data for delivery optimization and proof of delivery
Store location preferences

Cookies and Tracking Technologies:

Essential cookies for website functionality
Analytics cookies to improve our Services
Marketing cookies for personalized advertising
Session data and user preferences

3. Information from Third Parties

Social Media Integration:

Profile information when you connect social media accounts
Social media activity related to our brand
Information shared through social login features

Business Partners:

Information from delivery partners and logistics providers
Transportation and courier service partners
Warehousing and fulfillment service providers
Data from marketing partners and advertising networks
Information from payment processors and financial institutions

Public Sources:

Publicly available information for account verification
Business directory information for commercial accounts

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

Processing and fulfilling your orders
Managing parcel pickup, transit, and delivery
Providing real-time tracking and delivery updates
Managing your account and preferences
Providing customer support and assistance
Facilitating returns, exchanges, and refunds
Coordinating with delivery partners and logistics providers

Service Improvement

Analyzing usage patterns to improve our Services
Developing new features and functionalities
Conducting research and analytics
Testing and optimizing user experience

Communication

Sending order confirmations and updates
Providing customer service responses
Delivering newsletters and promotional content (with consent)
Sending important service announcements

Marketing and Personalization

Personalizing content and product recommendations
Delivering targeted advertisements
Conducting promotional campaigns and contests
Analyzing marketing effectiveness

Legal and Security

Preventing fraud and unauthorized access
Complying with legal obligations and requests
Enforcing our Terms of Service
Protecting our rights and property

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in:

Payment processing and financial services
Shipping and delivery services
Logistics and transportation partners
Warehousing and fulfillment centers
Package tracking and monitoring systems
Cloud storage and hosting services
Marketing and advertising platforms
Analytics and data processing services
Customer service and support tools

Business Partners

Manufacturers and suppliers for warranty and support services
Delivery partners and courier services for parcel transportation
Logistics providers for supply chain management
Marketing partners for joint promotional activities
Integration partners for enhanced service features

Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes, court orders, or government requests
Investigate and prevent fraudulent or illegal activities
Protect the safety and security of our users and Services
Enforce our Terms of Service and other agreements

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Consent

We may share information for other purposes with your explicit consent.

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Secure payment processing through PCI-compliant providers
Regular security assessments and updates
Access controls and employee training
Incident response and breach notification procedures

While we strive to protect your information, no security system is completely secure. We cannot guarantee the absolute security of your data.

Your Rights and Choices

Account Management

Access and update your account information
Modify your communication preferences
Delete your account (subject to legal retention requirements)

Marketing Communications

Unsubscribe from promotional emails
Opt out of targeted advertising
Manage cookie preferences

Data Rights (where applicable under local law)

Right to access your personal information
Right to correct inaccurate information
Right to delete your information
Right to data portability
Right to restrict processing
Right to object to certain processing activities

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your information for as long as necessary to:

Provide our Services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records and analytics

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

International Data Transfers

If you are located outside of our primary operating jurisdiction, your information may be transferred to and processed in countries where our servers and service providers are located. We ensure appropriate safeguards are in place for such transfers.

Third-Party Links and Services

Our Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Providing in-app notifications

Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@snocart.com
Phone: +9101141198800
Address: 1st Floor, Sector 2A, Gousia Colony Park, SnoCart Head Office, Srinagar, Jammu and Kashmir 190018

Data Protection Officer: privacy@snocart.com

For specific privacy rights requests, please include:

Your full name and contact information
Description of your request
Verification of your identity (for security purposes)

We will respond to your inquiries within a reasonable timeframe as required by applicable law.

This Privacy Policy is effective as of the date stated above and governs your use of the SnoCart Services.